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Privacy Policy 

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My Enchantresss Privacy Policy

 

Effective Date: June 23, 2025

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At My Enchantresss, we are deeply committed to safeguarding the privacy and security of our website visitors and customers. This Privacy Policy comprehensively outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.myenchantresss.com, and utilize our services. We are dedicated to transparently communicating our practices and maintaining the highest standards of privacy and safety to build trust and confidence among our valued patrons.

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By accessing or using our website, you agree to the terms of this Privacy Policy.

 

1. Who We Are

My Enchantresss operates as an international online women's clothing store, offering products primarily through a dropshipping model. This means when you purchase from us, your order is fulfilled directly by our trusted third-party suppliers.

Our Contact Details for Privacy Inquiries:

Email: contact@myenchantresss.com

 

2. Information We Collect

We collect various types of information from and about you to provide our services and improve your experience:

  • Personal Identification Information (Directly Provided by You):

    • Name, shipping address, billing address, email address, phone number.

    • Payment information (e.g., credit card details, processed securely by our payment gateway providers like Wix Payments, PayPal, Stripe). We do not store your full credit card details on our servers.

    • Account login credentials (username, encrypted password).

    • Information you provide when communicating with us (e.g., customer support inquiries, feedback, reviews, survey responses).

    • Data related to our referral program, if you participate.

  • Automatically Collected Information (from Website Usage - "Device Information"):

    • Device and Usage Data: Your Internet Protocol (IP) address, browser type, device type, operating system, pages viewed, time spent on our website, referring URLs, and clickstream data. This information helps us screen for potential risk and fraud.

    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, tags, and pixels. These help us understand how you use our site, improve your Browse experience, personalize content and advertising, and assess the success of our marketing and advertising campaigns.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your purchases, confirm your orders, arrange for the direct shipment of products from our dropshipping vendors to your specified address, and provide you with invoices and/or order confirmations.

  • Customer Service: To respond to your inquiries, provide support, manage returns, refunds, and exchanges.

  • Account Management: To create and manage your user account, allowing you to access your order history and manage preferences.

  • Marketing and Promotions: To send you newsletters, special offers, and promotional materials, only if you have explicitly opted in to receive such communications. You can unsubscribe at any time.

  • Website Improvement and Optimization: To analyze website usage patterns, identify popular products, troubleshoot technical issues, generate analytics about how our customers browse and interact with the site, and enhance the overall functionality and user experience of our website.

  • Security and Fraud Prevention: To protect against, identify, and prevent fraud, unauthorized transactions, claims, and other liabilities, particularly by screening orders for potential risk.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests, including those related to data privacy in various jurisdictions (e.g., GDPR, CCPA, India's DPDP Act).

 

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Dropshipping Vendors: We share necessary personal information (such as your name, shipping address, phone number, and order details) with our third-party dropshipping vendors/suppliers for the sole purpose of fulfilling your orders.

  • Payment Processors: Your payment information is securely shared with third-party payment gateways (e.g., Wix Payments, PayPal, Stripe) to process your transactions.

  • Analytics Providers: We use third-party analytics services (e.g., Google Analytics) to understand website traffic and usage. These services may collect information about your Browse activities.

  • Marketing and Advertising Partners: We may share certain data with advertising platforms (e.g., Google Ads, Facebook Ads) to deliver targeted advertisements to you, based on your consent where required.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or to otherwise protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

 

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure server environments provided by Wix, and adherence to industry best practices for data protection (e.g., PCI-DSS standards for payment processing).

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies. Cookies are small data files stored on your device or computer that often include an anonymous unique identifier. They help us improve your experience, analyze site usage, and support our marketing efforts.

  • Essential Cookies: Necessary for the website to function (e.g., enabling shopping cart functionality).

  • Performance/Analytics Cookies: Help us understand how visitors interact with our website (e.g., which pages are most popular).

  • Functionality Cookies: Remember your preferences (e.g., language selection).

  • Marketing/Advertising Cookies: Used to deliver relevant advertisements to you based on your interests.

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website.

 

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data we hold.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us at contact@myenchantresss.com or use our Customer Service Contact Form. We will respond to your request within a reasonable timeframe as required by applicable law.

 

8. International Data Transfers

As an international e-commerce business using third-party services and dropshipping vendors globally, your personal data may be transferred to and processed in countries outside of your country of residence, including India, the United States, and the locations of our suppliers. These countries may have data protection laws different from those in your jurisdiction.

We take measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including, where necessary, implementing standard contractual clauses or relying on other legal mechanisms for data transfers.

 

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to remove that information from our records.

 

10. Grievance Redressal (For Indian Users)

In compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, we have a mechanism for addressing grievances related to personal data.

For any concerns or complaints regarding the processing of your personal data, please contact our Grievance Officer:

Grievance Officer: [Name of your Grievance Officer, or your general contact if you are a small entity and not required to appoint a specific officer but still need a contact point]

Email: [Dedicated Email for Grievances, e.g., grievances@myenchantresss.com]

We will acknowledge receipt of your grievance and endeavor to resolve it promptly and in accordance with the DPDP Act.

 

11. Data Retention

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

 

13. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@myenchantresss.com or by mail using the details provided below:

My Enchantresss

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